Re:amaze connects to a Nagent workspace with an API key. Once it is connected, agents can call 2 Re:amaze actions: "Get report tags" and "Get Response Templates". Nothing is enabled on connect: each action is allowed one at a time, and an action with side effects runs or waits for a person according to the agent's level.
Every operation an agent can call against Re:amaze, with input parameters and output schema.
RE_AMAZE_GET_REPORTS_TAGSTool to retrieve a list of tags used in reports. Use when analyzing tag usage metrics across conversations.
Input parameters
Report end date in YYYY-MM-DD format
Report start date in YYYY-MM-DD format
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
RE_AMAZE_GET_RESPONSE_TEMPLATESTool to retrieve response templates for the brand. Use when you need canned responses to streamline replies.
Input parameters
Search query to filter response templates by keywords
Page number for pagination through results
Output
Data from the action execution
Error if any occurred during the execution of the action
Whether or not the action execution was successful or not
Agents can call 2 Re:amaze actions on Nagent: "Get report tags" and "Get Response Templates". Get report tags: Retrieve a list of tags used in reports. Each action is listed on this page with its input parameters and its output.
Re:amaze connects with an API key, under your workspace's own connection. Nothing is enabled on connect: each action is allowed one at a time and can be scoped to the agents that need it.
It also takes 2 optional inputs: end_date and start_date. It returns data, error and successful.