Customer Experience · Team lead
Answer every customer who reaches out. With a person one tap away.
CONVEXA answers customers in chat, voice and video, books meetings, solves what it can and passes the rest to your team. It tells customers it is AI, and your team can step into any conversation.
Every question left unanswered is a customer who may not come back.
CONVEXA answers every conversation on every channel without a queue, and passes it to a person when it matters.
a typical day
What a day with CONVEXA looks like Real screens from the product, as it ships today. Scroll through the day.
- 09:0001 of 03
Answers only from what you approved
A person approves the list of answers and the rules for when a conversation goes to your team. CONVEXA answers from that content only, and nothing changes until it is approved.
- 08:1502 of 03
Answers questions and books meetings
It says it is AI in its first message, answers from approved content, asks the questions you agreed on, and books a meeting when a buyer is a good fit.
- 11:0503 of 03
Passes conversations to your team
When a customer asks for a person, or a question goes beyond what it may answer, CONVEXA passes the conversation to your team with the full transcript.
working together
How a website chat becomes a booked meeting CONVEXA handles the first conversation. Here is a chat on your pricing page turning into a meeting your team owns.
- 01your peopleErica → CONVEXAThe answers and the rules for passing chats to us are approved. You can start.
- 02team leadCONVEXA → SamA visitor on the pricing page is a good fit. Meeting booked for Thursday, transcript attached.
- 03team leadCONVEXA → EricaA buyer asked for a custom discount. Passing the conversation to you.
- 04your peopleErica → CONVEXAI have answered. Please let them know and wrap it up.
- 05your peopleSam → SERAThe Thursday meeting is a real opportunity. Passing it to the Sales team.
step by step
See every step CONVEXA takes Each job keeps a plain record: what it looked at, what it did, what it checked, and where it stopped to ask a person.
- 01Say it is AI
In the first message, every time.
- 02Answer from approved content
Pricing, product docs and security pages your team approved, and nothing else.
- 03Ask the questions you agreed
The questions your team set, to see whether the buyer is a good fit.
- 04Book a meeting or pass it on
A meeting for a buyer who fits, or a person when it matters.
- 05Follow through
Every conversation is either solved or owned by someone, and logged.
under the hood
What CONVEXA works with What it reads, what it knows how to do, the checks that watch it, and the approvals every action passes before anything leaves.
one shared room
Your team and CONVEXA work in the same room No side chats. CONVEXA works in the Customer experience room next to your people and the agents it hands work to, and every message is kept with who said it.
where it fits
Where CONVEXA sits in your growth team N leads the whole team. Three chiefs of staff run Marketing, Sales and Content. Your people set the direction and approve the work.
DRIS
NIA
HOOK
Echo
MOXA
NORA
DEXA
RIVA
CORA
RUPA
FOLIO
AlphaTakes work from
- Your peopleThe approved answers, the rules for passing conversations on, and every conversation a person takes over.
Hands work to
- Your peopleAny conversation that needs a person, with the transcript, and every booked meeting.
- SERAAI Sales Chief of StaffBuyers who are a good fit, for the Sales team to take forward.
connections
The tools CONVEXA connects to It reads what is already in your workspace. Anything it sends goes out through your own accounts, never a shared one.
skills and tools
What CONVEXA knows how to do Connecting a tool turns nothing on. A person switches on each action, one at a time.
Skills
- 01Answer customersIn chat, voice and video, from content your team approved.
- 02Book meetingsStraight from the conversation, with the right person on your team.
- 03Qualify buyersAsks the questions your team agreed on, and adds good-fit leads to your CRM.
- 04Resolve and escalateSolves what it can, passes on what it should, and follows through to the end.
What it reads
- 01The answer library The pricing, product docs and security pages a person approved. CONVEXA answers from nothing else.
- 02Handoff rules When a conversation goes to a named person, set and approved by your team.
- 03The conversation What the customer asked and answered, kept as the transcript your team receives.
by industry
How teams like yours use CONVEXA
- 01Software
Pricing, security and fit questions answered on your pricing page from approved content, and a meeting booked when a buyer fits.
- 02E-commerce
Product, sizing and delivery questions answered from approved content, and passed to a person when a shopper needs one.
- 03Insurance
Claim status and next steps from the policy wording. A claims supervisor approves any message about a decision.
you stay in control
You approve anything that matters CONVEXA starts by asking first. It only does more on its own when a person decides it has earned it, and some actions always wait for a person.
Always waits for a person
- Any change to the approved answers or the rules for passing conversations on
- A custom discount or offer
- A customer who asks for a person
- Any message about a claim decision
- 01It says it is AI. CONVEXA tells every customer it is AI in its first message, and never pretends to be a person.
- 02Only what you approved. It answers from the content your team approved. A person approves those answers and the rules for when a conversation goes to your team.
- 03A person is one tap away. When a customer asks for a person, or a question goes beyond what it may answer, the conversation goes to a named owner with the transcript.
- 04People make the decisions. A custom offer, a discount or a claim outcome is never decided in the chat. It goes to the person responsible.
Questions about CONVEXA
What is CONVEXA?
Nagent’s own product for customer conversations. It answers customers in chat, voice and video, books meetings, solves what it can and passes the rest to your team. It is sold separately, with its own sign-up.
Does CONVEXA install in my Nagent workspace?
No. Choosing Customer Experience at sign-up takes you to Convexa, and nothing installs in your workspace. Inside a workspace you can add a Customer Experience team with CEVA, in Beta. The conversations themselves stay in Convexa.
Does CONVEXA tell people it is AI?
Yes. It says so in its first message. From 2 August 2026, Article 50 of the EU AI Act requires that people are told when they are talking to an AI system, unless it is obvious.
Where do its answers come from?
From content your team approved, such as pricing, product docs and security pages. A person approves those answers and the rules for when a conversation goes to someone on your team.
What happens when a customer wants a person?
CONVEXA passes the conversation to a named person on your team with the transcript, so the customer never has to repeat themselves. Your team can see every conversation and step in whenever they choose.
How is CONVEXA different from NORA?
CONVEXA talks with people who come to you. NORA works in the Sales team on outreach, finding and researching companies that have not spoken to you yet.
Put CONVEXA on your Customer experience team.
Convexa is its own product, with its own sign-up. It answers every conversation, books meetings, and passes your team the conversations that need a person.